Online Store Terms and Conditions

SURF EMPORIUM ONLINE STORE

TERMS & CONDITIONS

Website Terms and Conditions of Use Relating to www.surfemporium.co.za; Muizenberg Surf Shop CC.

These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the Surf Emporium website located at the domain name www.surfemporium.co.za (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute content obtained on the website for marketing and other purposes without the consent of Surf Emporium.

Purchasing/Cancellation Policy

Cancelled orders on the e-commerce facility will be refunded after the deduction of a 10% charge for administration costs. Surf Emporium reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient, irrespective of the stock count online, or the quality of goods ordered does not meet our standards. Should Surf Emporium exercise this right, the customer will receive a full refund with no deductions.

Returns & Refunds Policy

If on receiving your order you are not delighted with your purchase, let our customer service team know by contacting shoponline@surfemporium.co.za or 021 701 1580 during office hours only; and we will gladly collect it at either Surf Emporium’s or the customer’s expense, depending on circumstances. Surf Emporium reserves the right to either provide you with a refund or voucher, provided the item is in its original condition (hasn’t been used) and original packaging. This decision will be made at Surf Emporium’s discretion.

If you have used a product and found it to be damaged or faulty we will collect the product at our expense and either replace, refund or repair the item, depending on the circumstance and date of purchase. We reserve the right to charge a 30% administration and handling fee for returned orders should the returns process incur significant administration expenses. All shipping and handling fees are non-refundable.

E-Commerce & Privacy

The use of any product bought from this website is at the purchaser’s risk. The purchaser/user indemnifies and holds the provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the website.

The private information required for executing the orders placed through the e-commerce facility, namely the user’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product.

The provider undertakes that it has taken all reasonable precautions to secure the credit card processing that is carried out to receive payment for goods sold. The provider cannot be held responsible for security breaches occurring on the user’s electronic device (personal computer or other electronic device used to browse the website), which may result due to the lack of adequate virus protection software or spyware that the user may inadvertently have installed on his/her device.

Surf and/or SUP Lessons & Rentals Voucher Policy

Surf Emporium vouchers are not redeemable for cash and will not be replaced if lost, stolen, destroyed or used without permission. These vouchers cannot be resold to or exchanged with a third party.

All lessons and/or rentals are valid for three months from date of purchase and require a 24-hour booking notice. All vouchers to be physically presented in order to be redeemed, and any cancellation on the day of the booking will result in the lesson and/or rental being forfeited. To book your lesson and/or rental, please email info@surfemporium.co.za or call 021 788 8687. 

Delivery Policy

Subject to stock availability, in conjunction with the Purchasing Policy. All orders will be processed within 7 working days and handed over to a courier company or to the Surf Emporium Shop for delivery or collection.  For all main regional areas, delivery is estimated to take 3 – 5 working days from the day of dispatch. For outlying areas, please allow an additional 2 days for delivery. In very remote areas that are not serviced by standard couriers, the provider reserves the right to deliver via Post Office, or to the nearest town to the user that is accessible by our couriers within their normal routes. In these circumstances, Surf Emporium will be in contact with the user to advise and arrange particulars.

We will supply all goods to the delivery company in good order and will ensure that goods arrive at the purchaser’s chosen delivery address in the same good order.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to shoponline@surfemporium.co.za or 021 701 1580 during office hours.

Electronic Communications

By using the Surf Emporium website or communicating with us by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, and/or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.

Payment Options

Payment may be made via EFT, Visa or MasterCard into the Surf Emporium bank account, the details of which will be provided after checkout. Diners or American Express credit cards are not accepted.

Payment Safety & Security

Our payment gateway is PayU who keep your financial and personal data safe for every transaction you make. PayU stores your credit card information using strong cryptographic technology to encrypt your card details and only stores this information in a highly secure data centre. PayU is also PCI DSS Level 1 v 3.1 compliant, which is the highest industry requirement for data security standards. We will never share or expose your credit card number or financial details to 3rd parties or merchants. All connections to PayU are over a secure 256-bit encrypted SSL connection. Card details entered by you are SSL and TLS encrypted and stored in our PCI compliant environment.

Merchant Outlet Country & Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR).

Responsibility

Surf Emporium takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Updating of Terms and Conditions

Surf Emporium reserves the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this website. It is the customer’s obligation to periodically check these Terms and Conditions at the website for changes or updates. The customer’s continued use of this website following the posting of changes or updates will be considered notice of the customer’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates

Contact Information / Domicilium citandi et executandi

This website is run by Razemba Ventures 81 CC based in South Africa trading as Muizenberg Surf Shop, with registration number 2007/103367/23 and VAT number 4090241466.

If you have any questions, queries or wish to request permission to use any part of this website, please contact us at:

Physical address:

Surf Emporium
Phase 4 Empire Building
Beach Rd Muizenberg Beachfront
Muizenberg
Cape Town
7945

Postal Address:

PO Box 377
Muizenberg
7945

Email address: shoponline@surfemporium.co.za

Shop Tel: 021 788 8687

Office Tel: 021 701 1580 during office hours only.