Team Leader

New Position Available
Team Leader

Remuneration: Monthly salary 
Location: Muizenberg, Cape Town
Job level: Management Level
Own transport required: Yes
Type: Permanent
Company: Surf Emporium Muizenberg

Surf Emporium is internationally renowned as South Africa’s most popular Surf and SUP destination with a proven record of accomplishment. Surf Emporium, located on the Muizenberg Beachfront in Surfers Corner, offers an accredited Surf and SUP School, high quality equipment rental hub, retailer of leading surf and SUP brands as well as a coffee shop all under one roof.

Surf Emporium is looking for a capable candidate with strong management skills to lead a team. This position will require a driven, dynamic Team Leader who has suitable management and administrative experience. This is a primary position where proven track records and contactable references are a must. The role requires the ability to work under high pressure and produce clear plans for your team to execute on. 

Leadership Requirements
• communicates Surf Emporium vision and moves self and others toward it through shared goal setting
• influences others to accomplish/achieve desired goals
• guides others through change
• adapts style to the situation and the person
• obtains commitment and cooperation from others
• maintains open communication
• fosters an environment that encourages innovation, ownership, learning and growth in others
• utilizes skills and abilities of others effectively
• delegates responsibilities appropriately
• provides an environment of motivation
• manages performance of staff

Team Orientation
• works effectively with others
• actively contributes to the achievement of the team and Surf Emporium’s organisational goals
• accepts shared responsibility and ownership of projects
• maintains open communication among team members
• utilizes strengths of individuals within group to the benefit of the team
• innovation/creativity required 
• develops and implements ideas, products or solutions to achieve goals
• seeks and provides unique/different perspectives to opportunities
• encourages innovation in others
• ensure that duty rosters are provided timeously and ensure that all team members are aware of and adhere to their commitments

Customer Service
• is customer focused
• assumes ownership and responsibility for the needs of the customer
• makes effective decisions, balancing organisational needs and customer needs
• Ensure sufficient and appropriately skilled staff are rostered in advance

Problem Solving/Decision Making
• analyses and solves problems within realistic time frames
• makes timely and effective decisions on the basis of available information
• involves the appropriate people in defining and resolving a problem
• supports decision with facts and rationale

Interpersonal Communication
• listens actively to others
• asks appropriate questions for clarification
• gives and receives feedback
• is aware of own and other's communication style and makes adjustments as necessary
• encourages and is receptive to suggestions and solutions from others
• recognizes and manages conflict effectively

Flexibility
• effectively adjusts behavior and modifies strategies when confronted with changing, uncertain or unstructured situations
• adapts to change without loss of effectiveness
• deals effectively with ambiguity
• acquires new knowledge/skills to meet changing demands

Performance Management
• trains and coaches toward full performance
• identifies and communicates major job duties and performance standards
• facilitates and encourages two-way communication regarding responsibilities, expectations, goals and performance
• provides ongoing, balanced feedback on performance
• distinguishes between good and poor performance and acts accordingly

Should you feel that you are a suitable candidate for the advertised position, please email your CV to roxy@surfemporium.co.za